EMOTIONAL INTELLIGENCE
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What is emotional intelligence?
Emotional intelligence is an intrinsic ability to identify, feel, perceive, understand, and manage the emo- tions of one’s own and other’s in a positive way to communicate effectively, responding appropriately with empathy by overcoming intricacies and resolving conflicts, and showing the world that they are emotionally intelligent.
Simply, emotional intelligence is the part of social intelligence that involves the ability to control one’s own and other’s feelings and emotions. Emotion is a natural instinctive state of mind deriving from one’s circumstances, mood or relationships with others.
Thus, emotional intelligence refers to the ability to perceive, control, understand and managing emotions. Human emotions are universal. In many cases, it is inborn characteristic. Emotional intelligence can be learned and toned up with self-awarness and empathy. The key elements of Emotional Intelligence are:-
- Perceiving emotions
- Controlling emotions
- Understanding emotions
- Managing emotions
Perceiving Emotions is to meticulously understanding non-verbal communication like body language
and facial expressions.
Controlling Emotions is paying attention to emotions and reacting controllably.
Understanding Emotions is ability to perceive the emotions which show different meanings and under- standing it in correct way.
Managing Emotions is exactly perceiving, controlling and understanding the emotions. The crux of emotional intelligence is to manage emotions of people effectively by attending appropriately.
People with high emotional intelligence, who manage their emotions, will never get angry and they look at the problem judiciously and peacefully find a solution. They believe in their intuition and make excellent decisions. They have the ability to sense the emotional needs of others. These are the people, whom the organizations are eagerly looking for.
Some aspects of Emotional Intelligence :-
- The capacity to recognize your own emotions
- To understand what others telling you
- Realizing how your emotions affect people around you
- It involves your perception of
- Managing relationships effectively by understanding other’s emotions with sagacity
- It helps in successfully achieving things with high emotional intelligence
- It helps in building the team that performs up to the
Salient features of highly Emotional Intelligence people :-
Self-Awareness : They are fully aware of themselves and never allow their feelings dominate and get out of control. They know their strengths and weaknesses, and adjust their thinking by looking at the problem honestly to perform better.
Self-Regulation : They regulate their emotions and never allow becoming angry or envious, and take decision meticulously. Moreover, they are very much assertive in nature.
Motivation : They have the innate Quality to get self-motivated, whenever they are in de-motivated mood. They never fail, because they believe in themselves and show effectiveness whatever they do.
Social Skills : They have strong social skills, which make them to mingle with people easily, thus making them excellent team players, They manage conflicts so easily, as the people always look for them in disputable situations.
Empathy : They are more empathetic and able to put themselves in another person’s shoes. This is the excellent quality of highly emotional intelligence people. They recognize the feeling of others very compas- sionately and help them, thereby managing relations with others efficiently. Every manager and team leader should have this quality for better management of teams, groups and the whole organization.
In view of the facts mentioned above, now we are in a position to know what exactly the Emotional intelli- gence is. It is a key element of soft skills. Using your Emotional Intelligence in an effective manner will pave the way, to show the world the true leader inside of you. This element is one of the traits of personal- ity development. Everyone should embed this component in their personal traits for the betterment of themselves and the society.
How to develop Emotional Intelligence?
The following are the ways to develop Emotional Intelligence :-
- Through coaching and consulting
- Through awareness and ability to read body language and other non-verbal communications including facial expressions
- By listening with body, mind and soul
- With ability to control and manage anger, annoyance, agony, joy and other
- Understanding the underlying emotion of a communication from others
- Evaluating the emotions of colleagues, classmates, co-workers, siblings, parents and children and helping them accordingly
- Through self-awareness
- Be optimistic and paying attention to own emotions
- With excellent communication skills
- Writing down thoughts and feelings
- Through relationship management
- By resolving conflicts positively
Developing Emotional Intelligence will take assiduous focus and constant practice. The managers or leaders should appropriately react to the employee’s emotions by throughly perceiving them. Without emotional intelligence, a leader can get success partly but not wholly and effectively.
EMPATHY – AN EXCELLENT TRAIT OF EMOTIONAL INTELLIGENCE
There was man namely Sai Ram, who was working at Infosys as a project leader, One day, he was coming from Bangalore to Hyderabad to attend his bosom friend’s marriage at HITEC city, which was scheduled to be solemnized at 8.45p.m. It was 7.30p.m when he alighted the train at Hyderabad and rushing towards his car, where the driver was waiting for him. As he was hurriedly moving through tumultuous gathering of people, with his luggage in one hand and rolled news paper in other, unknowingly his news paper caused the food plate of the old women fallen down, who is having her dinner by sitting at pillar-post-seats. As the old women who seemed to be octogenarian, wearing glasses with whole lot of wrinkles contrast gathered around her face, looked innocuously at Sai Ram – by perceiving what had just happened, he put his luggage on the ground and went to her compassionately and explained her – “it was because of me the food fallen down”. She didn’t say anything and put her hand on Sai Ram’s head gently, showing complete affection and laughed like a six months old baby, as she did not have any teeth. Then she asked Sai Ram, “Where are you going and why you are so hurry?” He told her that he was going to attend his friend’s marriage.
While Sai Ram was sitting calmly beside her, she said “go attend your friend’s marriage” and also said “never worry about my food”. Then Sai Ram asked her, “Are you alone?” Sai Ram asked her. She said, “my son dropped me here and left for office as he is a night security guard and she continued – I came here to see my grand children – I saw them and spent some memorable time with them and now I am going back to my place – She also said, the food that fallen down was made by her daughter-in-law for dinner”. All this time, she was very happy explaining about the time she had spent with her son and grand children and looked so complacent and not a single sign of worry about the food. Then, Sai Ram went to adjacent IRCTC restaurant and brought some food. He asked her to have the dinner, as the food meant for her dinner had fallen down, She was reluctant initially, but as he insisted, she had her dinner, while Sai Ram also joined her finishing his dinner.
After five minutes, the train came and Sai Ram helped her up to her seat and said sorry again, for what had been happened. She again said, “Never worry about that and put her hand on Sai Ram head and chuckled”. That was an important situation, Sai Ram felt in his life. As Sai Ram was leaving her, she looked at him the way a mother looks at her son while departing. He was not in a hurry any more, as he reached the marriage hall and sneaked inside and stood behind his bosom friend, while the bridegroom was busy getting photographed with others. Whenever, he goes to railway station, It became a habit to him to look at pillar-post-seat, where he shared his dinner with the old women, who Sai Ram treats her as his mother.
